Refund and Returns Policy

At Bucklye, we want you to be completely satisfied with your purchase. We offer a 30-day return policy from the date of delivery. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused.
Have all original tags attached.
Be in its original packaging.
Be in the same condition as received.

How to Return an Item

All returns must be requested and approved before sending any item back. Items returned without prior approval may not be accepted.

To start a return, please contact our customer service team through our Contact Page or email us at:

info@bucklye.shop

Please include:

Your order number
Reason for return
Clear details about the issue

If your return request is approved, we will provide the return instructions and required details.

Return Shipping Costs and Responsibility

Return shipping costs are the responsibility of the customer unless the item received is:

Defective
Damaged
Incorrect item received

Customers are responsible for ensuring that returned packages reach us safely. We recommend using a tracked shipping service for all returns.

Return Address

All approved returns must be sent only after receiving confirmation from our customer service team.

Return address details will be provided after your return request has been approved.

Important:
Returns sent without prior approval will not be accepted.

Exceptions to the Return Policy

For hygiene and safety reasons, certain products cannot be returned after use or if hygiene protection has been removed.

Non-returnable items may include:

Underwear and intimate products
Swimwear (if hygiene protection has been removed)
Gift cards
Items that show signs of wear, washing, or damage

Damaged or Incorrect Items

Please inspect your order carefully after receiving it.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible:

Email: info@bucklye.shop

Please provide:

Order number
Description of the issue
Clear photos of the item

Our team will review your request and provide an appropriate solution, which may include replacement, refund, or another resolution.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please request a return and place a new order after your return has been approved.

Order Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible.

Cancellation requests can only be processed before your order has been shipped.

Once an order has been shipped, it cannot be cancelled.

Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

Approved refunds will be processed within 7 business days after receiving and checking the returned product.

Refunds will be issued using the original payment method used during purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the processing period, please contact us: